Refund policy

All custom orders are final sales.  To place a custom order I require a minimum of 50% down as a non refundable retainer to purchase materials and to secure your spot on the order list.  

If a custom order has unique identifiers such as a name, initials, or a brand full payment is required upon placing the order.  No custom orders will begin construction without product being paid in full.  In the event a custom order needs to be cancelled, 50% of the order total will be retained for supplies and my time spent and the remaining 50% will be exchanged for store credit. 

If there is a flaw in your product due to construction I will repair it free of charge.  If the product is unable to be repaired then I will replace it free of charge.  You must send photo proof of the damage within 3 days of receiving your order from the shop.  

If you damaged your product and would like it repaired I are happy to do that and will quote you a price for repair.  

If you would like to return an item for any other reason, the items may be returned for store credit.  To be eligible, they must be returned within 14 days of receipt in their original, unused and unaltered condition.  Customer is responsible for return shipping.  I would recommend purchasing additional insurance and tracking to ensure it is returned safely.  Store credit will be issued once the merchandise has been received and its condition confirmed.